Wooden wick candles FAQ’S
Wood wick candles can be intimidating at first but they operate just like any regular candle! Here are answers to some commonly asked questions to help you feel comfortable with burning a wood wick candle.
Yes, wood wick are derived from natural resources (wood) and are much safer than the traditional cotton wick which are often coated with harsh chemicals!
Whisper wicks are the quietest wooden wicks, with little to no crackle, and provide a beautiful horizontal flame shape. They also release a stronger scent throw without being overwhelming.
The National Candle Association advises that no candle should be burnt for more than 4 hours in one sitting. It is also recommended that one should stop burning the candle when there is 1/2 of wax left. Never leave the candle unattended and keep away from children and pets.
All candles (not just wood wick candles) will product black smoke if you burn them for long enough. Simply trim the wick to 1/8 inch before each burn to get rid of the smoke. Trimming the wick ensures the candle is safe for the environment and makes it last longer.
Simply light the candle from edge and watch it catch.
Don’t worry this happens to the best of us! If your candle lights for a short period of time, simply use a napkin to soak up the melted wax and it’ll go back to normal. If your candle is not lighting at all, scrape off some of the wax around the wood and try lighting it again. The wax is the fuel to the wick, and there is just too much fuel for the candle to catch.
Nourroma pairs wood wicks with natural coconut wax blend to create the best luxury candle on the market. Their products are toxin-free, paraben-free, phthalate-free and come from renewable sources. Countless hours of testing ensures the flame is tempered and burns correctly.
Return and Refund Policy
Return Policy
Regrettably, we are currently unable to facilitate returns or exchanges.
Damages and Issues
We understand that unforeseen issues can arise. Route provides protection for shipments that are lost, broken, or stolen. This service is automatically included with every order. By opting out of Route Package Protection, you acknowledge that lost, damaged, or stolen packages will not be replaced or refunded. To learn more about this service, please visit routeapp.io.
Please carefully inspect your order upon receipt. If you discover a defective, damaged, or incorrect item, please contact us immediately. We offer a 7-day grace period, starting from the time the package is marked as "ARRIVED," during which you can request a full refund or exchange.
Promotions
Please note that only one promotion code can be applied to each order. Orders eligible for promotion codes will have a designated section for code input during checkout. Promotions cannot be retroactively applied to orders placed prior to the start of the promotion. For information about order cancellations, please refer to our Order Cancellation policy.
Order Cancellations
If you need to cancel an order, please notify us within 24 hours of purchase. While the product may not have been shipped, our system processes orders and pre-orders, making it impossible to make changes after this 24-hour period. For all cancellation requests, kindly contact us at support@Nourroma.com
Questions
If you have any inquiries or require clarification regarding our return policy, please don't hesitate to reach out to us at support@Nourroma.com. We're here to assist you.
Shipping Policy
Overview
We're delighted to offer free shipping on domestic orders exceeding $75! Once you've placed your order, anticipate it to be shipped within 3-7 business days. Please keep in mind that processing times may vary, especially during sales or new product launches. Upon shipping your order, you'll receive an email confirmation along with a tracking number. Please note that it might take 1-2 business days for the tracking number to be scanned into our carrier system.
It is the responsibility of our valued customers to ensure the accuracy and safety of their provided shipping address. We cannot be held liable for inaccurately entered shipping information or for packages left, stolen, or lost when delivered to an unreliable or unsafe address. Customers are responsible for covering the cost of re-shipping any packages returned to us due to delivery issues.
We also offer Route Package Protection for added peace of mind. This service safeguards shipments against loss, damage, or theft. It is automatically included with every order. However, if you choose to remove Route Package Protection, please understand that lost, damaged, or stolen packages will not be replaced or refunded. Learn more at routeapp.io.
International Shipping
All our packages originate from New York City. International shipments may be subject to customs, duties, or other fees not included in our shipping rate. These fees are the responsibility of the customer.
Preorders
Preorders will be shipped in the order they are received. The estimated shipping date for each product is detailed in the product description. Please note that these dates are estimates and may be subject to change without prior notice. If your order includes one or more "preorder" items, the entire package will be shipped when all contents become available. For expedited shipping, we recommend placing two separate orders one for preorder items and another for in-stock items.
Contact Information
Should you have any questions, feel free to reach out to us at support@Nourroma.com
Nourromainc LLC
9030 metropolitan avenue #1110
Rego park, NY 11374